Careers

Browse our latest vacancies and apply online.

Careers

  • Facilities & IT Manager

    Salary: £24,552 -£27,280 per annum, 25 days Annual Leave plus 8 Bank Holidays, Pension Scheme, Life Assurance, Childcare Vouchers,Training & Development, Free car parking, Free Refreshments & Flexible Working| Location: Camerton near Bath

    Full Time

    The National Osteoporosis Society wants a brighter future for people affected by osteoporosis and fragility fractures. We are the only UK-wide charity dedicated to ending the pain and suffering caused by osteoporosis.

    We are seeking to recruit a customer service focused individual experienced in facilities management who will be responsible for ensuring the working environment is at its best for our staff and visitors to the charity.

    With lots of variety on offer, the post holder’s duties will also include overseeing our Reception service, Health and Safety and all of the operational needs including supplier management of the charity outsourced IT and Telephony functions.

    Reporting to the Executive Director – Corporate Services, being a natural communicator who is be able to forge effective working relationships with colleagues and external stakeholders and suppliers will be key as well as being solution focused with a positive, enthusiastic and engaging attitude.

    If you are a self-motivated and service driven and are looking for your next opportunity to really make a positive difference and add value, we would love to hear from you.

    To apply, applicants should provide a comprehensive CV including details of achievements. This should be supplemented by a supporting statement demonstrating how you meet the person specification. Closing date is 31st October 2017. Interviews will be held at Camerton on Wednesday 8th November 2017.

    Job Description

    Reporting to the Executive Director – Corporate Services this key role is responsible for the effective day to day management of Site management/maintenance including Reception, Health and Safety and of all operational needs including supplier management of the charity outsourced IT and Telephony functions   

    The post holder is required to ensure the site, its layout, condition and functionality are well maintained and operate effectively and efficiently.

    Key Priorities

    IT & Telephony

    1. Through our outsourced supplier facilitate the management of the charity IT and telecoms infrastructure including supplier reviews, maintenance and support contracts.
    2. Manage all business as usual IT requirements for the site and all employees across the organisation.
    3. Develop, implement and manage IT security policies and contribute to the wider data security policy to ensure all employees are working to agreed standards
    4. Plan and implement any IT, telephony or technical moves and changes across the organisation.
    5. Ensure all employees have the correct technical equipment to carry out their roles and manage the renewal of all IT equipment on an annual rotational basis.
    6. Oversee relevant budget allocation for this area.

    Site

    1. Negotiate and manage all contracts for the site including security, cleaning, gas, electric, stationery etc ensuring excellent value for money.
    2. Manage the maintenance and repair of the site by performing repairs or seeking competitive quotes where required.
    3. Manage the relationship with external maintenance support as and when required.
    4. Co-ordinate site logistics e.g. office moves and equipment requirements.
    5. Manage the weekly fire tests and 6 monthly fire drills and take responsibility for fire risk assessments.
    6. Manage and co-ordinate the ‘front of house’/reception services and its associated processes including sending out of post.
    7. Respond to out of office hours security issues.
    8. Oversee relevant budget allocation for this area.

     Health & Safety

    1. Oversee the co-ordination of all health and safety of the site, carry out risk assessments and keep up to date with current legislations. Ensure all relevant paperwork for audit/inspection purposes is relevant and up to date.
    2. Keep up to date with general office health and safety and be responsible for your own health and safety and those who may be affected by your actions.
    3. Oversee relevant budget allocation for this area.

    Personal Specification

    Essential

    • Customer service centric
    • Proven track record of managing in an IT/telecoms environment
    • Experience of facilities management
    • Calm at times of pressure with excellent organisational and time management skills
    • Ability to think strategically and know when attention to detail is needed
    • Excellent interpersonal and communication skills
    • Proven track record of budget management
    • Excellent problem-solving skills, proactive and solution focused
    • Able to work independently, flexible and adaptable
    • Effective project management skills
    • Team player – willing to go the extra mile to get the job done
    • Knowledge of data protection principles and health & safety

    Desirable

    • Excellent knowledge of data protection principles, health & safety Line management experience

    CLICK FOR JOB DESCRIPTION

    LESS DETAILS

     
  • Website Support & Analytics Officer (Temporary 6 Month Contract)

    Salary: Up to £24,238 per annum, 25 days Annual Leave (pro rata) plus 8 Bank Holidays, Free car parking, Free Refreshments & Flexible Working| Location: Camerton near Bath

    Full Time

    The National Osteoporosis Society wants a brighter future for people affected by osteoporosis and fragility fractures. We are the only UK-wide charity dedicated to ending the pain and suffering caused by osteoporosis.

    Reporting to the Head of Digital, the post holder will be responsible for ensuring that our website runs efficiently. Acting as a bridge between the charity and our third-party supplier, you will make sure that work requests are managed, prioritised and resolved. In addition to this, you will take the lead on site analytics and reporting.

    We’re seeking a natural communicator with comprehensive knowledge when it comes to areas such as content management systems, HTML, Google Tag Manager and Google Analytics as well as being well versed with User Acceptance Testing. You’ll be well organised, have strong attention to detail, and be able to forge effective working relationships with colleagues and external stakeholders.

    If you are self-motivated, target-driven and enjoy working as part of a team we would love to hear from you.

    To apply, applicants should provide a comprehensive CV including details of achievements. This should be supplemented by a supporting statement demonstrating how you meet the person specification. Closing date is 29th October 2017. Interviews will be held at Camerton on Monday 6th November 2017.

    Job Description

    Reporting to the Head of Digital, the post holder will be responsible for ensuring that our website runs efficiently. Acting as a bridge between the Society and our third-party supplier, you will make sure that work requests are managed, prioritised and resolved. In addition to this, you will take the lead on site analytics and reporting.

    Key Priorities

    Website Support

    1. Managing and prioritising work requests from across the Society. Providing solutions where possible or passing to our third party supplier when required
    1. Owning the website ticket backlog, and working with our third-party supplier to ensure work requests are completed on time and to specification
    2. Reporting all technical and configuration issues to our third-party supplier. Liaising with them to agree time frames for resolution.
    3. Ensuring that all relevant updates or work requests have gone through UAT before going live
    4. Liaising with internal stakeholders to update them on the status of their requests and manage their expectations
    5. Using existing templates, approve and publish content as and when required. Ensure tags are applied
    6. Managing permissions in the CMS and keeping a log of all active users
    7. Responding to external user requests as required eg. password resets


    Analytics

    1. With support from the Head of Digital, implement and own Google Tag Manager
    2. Ensuring key goals are set up and functioning
    3. Where relevant, creating custom dashboards for stakeholders across the Society
    4. Provide reporting as and when required
    5. Proactively making recommendations to optimise site performance based on analytics


    Other

    1. If skills allow, supporting with the management of third party plugins eg. Eventbrite & Merchello
    2. Training new starters on the basics of using the CMS eg. using templates, using a WYSIWYG editor
    3. Sharing best practice guidance with the society and helping other staff become more self-sufficient in relevant areas
    4. Other duties as reasonably requested by the Head of Digital


    Personal Specification

    Essential

    • Familiarity with content management systems (Umbraco would be an
    • advantage)
    • Experience of managing a ticket log and prioritising a busy work schedule
    • Working with a third party and ensuring that they deliver on time
    • Working knowledge of HTML
    • Experience of managing Google Tag Manager
    • Experience of setting up custom dashboards in Google Analytics
    • An understanding of UAT process
    • The ability to communicate with people at all levels – eg medical/health
    • professionals, volunteers, colleagues.
    • Education to degree level or equivalent
    • Excellent organisational and analytical skills
    • Proven ability to manage competing priorities and meet deadlines
    • Excellent communication skills, both written and verbal


    Desirable

    • Working in the health or charity sector
    • The ability to work with CSS, Javascript and C#

    CLICK FOR JOB DESCRIPTION

    LESS DETAILS

     

APPLY ONLINE

First Name
Last Name
Email Address
Please state which role you are applying for.
Message
Please upload CV
Please upload covering letters