Careers

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Careers

  • Individual Giving Officer

    Salary: £21,598 – £23,998

    Full Time

    An exciting opportunity has arisen to join our fundraising team as an Individual Giving Officer. This position will support the Supporter Development Manager in planning and Implementing campaigns to maximise income from new and existing supporters.

    You’ll be involved in delivering fundraising campaigns across online and offline channels, including direct mail, raffles and email appeals, as well as identifying opportunities to engage supporters through the website and social media. You’ll also manage events and activities designed to inspire people to leave a gift to the charity in their Will.

    Applicants should send an up to date CV and covering letter; your covering letter should clearly demonstrate how you meet the person specification with examples.

    Applicants who fail to demonstrate in their covering letter how they meet the essential criteria within the person specification will not be shortlisted. You should also ensure you have read the job description in full.

    Job Description

     

    As a key member of the supporter development team, you’ll also be contributing to the long-term engagement of supporters by helping to ensure that they receive the highest levels of stewardship and care and understand the importance and impact of their support.

    We’re looking for an enthusiastic self-starter with excellent organisation skills and the ability to manage multiple projects to tight deadlines. You’ll be a great communicator, with the ability to develop compelling content for different audiences and with a strong eye for detail.   You’ll also have a head for figures and be able to contribute to campaign measurement and evaluation.

    Experience in a marketing, sales or fundraising role would be an advantage.

    Interviews and Applications

    Please apply using the Apply now button by 5.00pm on Monday 6th March 2017. Interviews will be held at Camerton on 13th February 2017

    The Role

    Reporting to the Supporter Development Manager, the Individual Giving Officer is responsible for implementing initiatives to engage individuals and encourage them to support the charity financially, to enable it to help people with or at risk of osteoporosis.

    This will include the planning and execution of a supporter recruitment programme, management of development campaigns, retention and stewardship initiatives to drive loyalty and lifetime value.

    The Individual Giving Officer is also responsible for delivering a programme of legacy marketing activity to increase the number of people leaving a gift to the charity in their Will.

    Duties and responsibilities

    • Support the Supporter Development Manager in devising and delivering targeted campaigns to maximise value and engagement among existing and new supporters
    • Proactively identify opportunities to work with other areas of fundraising (e.g. membership, corporate and major donors) and with operational colleagues to generate leads, build the supporter base and increase engagement and lifetime value
    • Assist the Supporter Development Manager in developing and managing the annual individual giving plan and budget, and undertake regular reporting on income and expenditure
    • Implement the legacy marketing plan, delivering campaigns and events designed to increase the number of legacy pledgers
    • Devise and deliver targeted campaigns across channels (direct mail, email and online) to maximise value from existing and new supporters
    • Lead the analysis, measurement and evaluation of campaign performance; make recommendations for improvements to campaigns and approaches based on insights gained
    • Manage external suppliers regarding the production of marketing and fundraising collateral, ensuring materials are accurate, on-brand and delivered on time and to budget
    • Produce and proof-read copy for the website, membership magazine, e-newsletters and social media and maintain the portfolio of thank-you letters
    • Liaise with internal stakeholders to collate content for fundraising campaigns, including case studies, statistics and images
    • Keep abreast of changes in regulation, legislation and the external environment which impact on fundraising; make recommendations to ensure the charity adheres to legal requirements and industry best practice and offers the very best supporter experience
    • Monitor competitor activity and sector developments to identify new opportunities for supporter engagement
    • Work with the team to ensure the delivery of excellent customer service at all touch-points
    • Undertake any other tasks as reasonably required by the team

     

    Person specification

    Essential

    • Excellent organisation skills, able to manage multiple projects to tight deadlines
    • Excellent interpersonal and communication skills, both written and verbal
    • Strong attention to detail
    • Numerate, able to produce and interpret campaign analysis and manage budgets
    • A self-starter, able to work on their own initiative
    • Commitment to delivering high standards of customer service

     

    Desirable

    • Experience of managing direct marketing campaigns
    • Experience of supporter administration within a charity setting
    • Professional fundraising or marketing qualification
    • Experience of copywriting for a range of audiences
    • Experience of using CRM databases

     

    Please send an up to date CV and supporting statement outlining your skills and experience to Recruitment@nos.org.uk by 5.00pm on Monday 6th March 2017.  Interviews will be held at Camerton on 13th March 2017. 

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  • Service Delivery Administrator

    Salary: £18,088 - £20,098 Pro - rata | Part Time: 22.5 Hours over 3 days per week

    Full Time

    An exciting opportunity has arisen to join our Service Delivery Team. The role involves the office management and administrative support for the Service Delivery Team.

    We are looking for a motivated and proactive individual with strong administrative experience. You will be a natural communicator with excellent relationship-building skills and a commitment to offering the highest standards of customer service. You will be highly organised, capable of working on a number of projects to deadlines whilst remaining positive and professional under pressure.

    If you are self-motivated and enjoy working as part of a team we would love to hear from you.

    Applicants should send an up to date CV and covering letter; your covering letter should clearly demonstrate how you meet the person specification with examples.

    Applicants who fail to demonstrate in their covering letter how they meet the essential criteria within the person specification will not be shortlisted. You should also ensure you have read the job description in full.

    Job Description

    Interviews and Applications

    Interviews will be held in our Camerton office on 15th March 2017

    Please apply using the Apply now button by 12:00 28th February 2017

    The Role

    Reporting directly to the Service Delivery Director this role involves the office management and administrative support for the Service Delivery Team.

    Key responsibilities/duties:

    • Provide general administrative support to the Service Delivery Team, including scheduling meetings, minute-taking and correspondence.
    • Provide financial support, including budget tracking, raising purchase orders, processing invoices and coordinating expense claims for team members and external volunteers.
    • Book/coordinate accommodation and transport for team meetings, monthly.
    • Arrange/book venue, process expenses for meetings external to Charity (e.g. FLS IG, BDTAP etc.) – as required.
    • Act as first point of contact for arranging additional stationary/leaflets/cards/ resources for team.
    • Act as first point of contact for basic word processing IT queries & support to team.
    • PA support to Service Delivery Director;
      • Write up and organise notes from 1:1 meetings and appraisals.
      • Organise and maintain calendar and make appointments.
      • Edit documents, prepare slides and assist with formatting documents.
      • Monitor and develop spreadsheets, as required.
      • Meet regularly with Service Delivery Director to review activity.
      • Operate efficient office systems including organising and storing paperwork, documents and computer-based information.
      • Provide administrative support, where required, to the Service Delivery Team, including recording leave, co-ordinating signing, distributing post etc.
      • Deal with incoming post and emails where appropriate.
      • Deal with telephone calls, take messages and deliver responses where appropriate.
      • Welcoming and looking after visitors – organising refreshments as appropriate.
      • To undertake any other duties which may reasonably be allocated from time to time.

    Key Relationships 

    Internal

    • Service Delivery Director
    • Operations Project Manager
    • Head of Professional Development
    • Service Improvement Manager
    • Service Development Project Managers
    • Clinical Director

    External

    • Event attendees
    • Relevant Committee/Panel Members
    • Health professionals and clinical advisors to the charity
    • Speakers
    • Sponsors and exhibitors
    • Venues and suppliers

    Person Specification

    Essential:

    • Strong administrative experience
    • Knowledge of financial administration (processing invoices, purchase orders etc.)
    • Motivated self-starter with initiative and enthusiasm
    • Flexible and willing team-worker
    • Use of initiative and ability to make decisions, as well as to develop new and effective systems and procedures
    • Impeccable communication skills and interpersonal skills, ability to negotiate preferential deals with suppliers
    • Excellent organisational skills and a methodical approach
    • Very good IT skills - MS Word and Excel, experience of working with databases
    • Evidence of attention to accuracy and detail
    • Ability to prioritise, work to deadlines and remain calm under pressure
    • Experience of making travel arrangements and diary management

    Desirable:

    • NHS background/experience

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  • Strategic Development Manager (Research & Planning)

    Salary: Up to £35,242 | Temporary Contract to 31 May 2018

    Full Time

    The National Osteoporosis Society is the only UK-wide charity dedicated to ending the pain and suffering caused by the condition which makes bones weak and fragile, causing them to break easily. The charity is based in Camerton, near Bath and this key role is part of the busy, vibrant, innovating Strategic Development Team.

    Reporting to the Strategic Development Director, we have a temporary need to for a Strategic Development Manager (Research & Planning) to support the Strategic Development function in developing, leading or contributing to projects on the Charity’s strategy and work, including cross-organisational working and external engagement.

    Flexibility will be key and dependant on what’s needed in terms of focus, the role holder could be involved in the research and development of new or existing key work areas in line with the charity’s Research Strategy. This will be in addition to understanding changes to the external landscape and their relevance to the Charity’s strategy and approach and supporting business planning and reporting.

    Production of various key charity reports including CEO and Trustee reports, the end to end management of the charity’s research function including coordination work relating to the Research Grants Committee and project management support of the business planning cycle and other projects, are other key components of this role.

    The role is a fast-moving one in an organisation where key deliverables are expected so an ability to be flexible, project manage and build key relationships is vital. A great opportunity for an experienced professional in this field of work to add value to this exciting new role and make a real difference across the charity.

    Applicants should send an up to date CV and covering letter; your covering letter should clearly demonstrate how you meet the person specification with examples.

    Applicants who fail to demonstrate in their covering letter how they meet the essential criteria within the person specification will not be shortlisted. You should also ensure you have read the job description in full.

    Job Description 

     

    Interviews and Applications

    Please apply using the Apply now button by 12.00Noon on Thursday 9th March 2017. Interviews will be held at Camerton on 14th March 2017

    The Role

    This role has been designed to support the Strategic Development function of the Charity. The post holder will work alongside the Strategic Development Manager (Evidence & Intelligence) and support the Strategic Development Director in developing, leading or contributing to projects on the Charity’s strategy and work, including cross-organisational working and external engagement.

    The areas of focus for the Strategic Development function change in response to organisational needs and the role will require flexibility in order to meet these changing needs. Areas of Strategic Development work may include the following, in conjunction with other internal and external stakeholders as appropriate:

    • Charity’s vision and strategy;
    • Scoping, strategic review or development of new or existing key work areas, for example review of ‘Research’ and ‘Support model’;
    • Understanding ‘the need’ (burden and impact of osteoporosis);
    • Charity’s research programme (in line with the Research Strategy).
    • Understanding changes to the external landscape and their relevance to the Charity’s strategy and approach;
    • Business planning and reporting;

    The post holder will report to the Strategic Development Director.

    General Responsibilities

    1. Work with the Strategic Development Director to develop a clear work plan in line with organisational needs.
    2. Support the Strategic Development Director in business planning and management.
    3. Deputise for the Strategic Development Director or other colleagues as requested.
    4. Participate in internal or external communication or events as appropriate.

    Key Responsibilities

    1. Lead the writing and production of the quarterly Chief Executive Reports, Trustee Annual Report, Annual Research Report or others as needed, drawing on information from across the organisation.
    2. Manage a research function in line with the Charity’s Research Strategy. This includes managing a research grants programme (e.g. the application process, tracking of active grants from a progress and financial perspective), overseeing research related publicity (e.g. website content), and coordinating the Research Grants Committee. This may entail engaging with beneficiaries and stakeholders to identify osteoporosis research priorities; influencing external research funders; or scoping and commissioning research.
    3. Work with the Strategic Development Director and other teams as appropriate to ensure that facts and figures are available on the burden, impact and determinants of osteoporosis and fragility fractures that meet the Charity’s strategic needs.
    4. Support the Strategic Development Director in the business planning process, providing project management support and preparing relevant information to groups involved in business planning.
    5. Support the Strategic Development Director in undertaking reviews of the Charity’s strategy, key area strategies or scoping and developing new areas of focus by assisting with a range of activities; from scoping, research, development and documentation through to hands on practical support with arranging and running meetings and events and liaising with external agencies.
    6. Liaise with relevant teams and review and synthesise scientific, clinical or detailed information for Strategic Development, the Communications Team or other significant projects. Identify gaps and commission research, analysis and reports where new information is needed.
    7. Working with other teams, identify reports or other information sources that describe changes to the external landscape and draw out key points to ensure their relevance to the Strategic Development function and organisation are understood.
    8. Support the Strategic Development Direction in developing the Charity’s impact measurement. Develop or contribute to impact reports or similar documents as needed and support colleagues in using the information.
    9. Support the Strategic Development Director with other work areas as they arise and take on additional responsibilities as reasonably requested.

     

    Person specification

    Essential

    • Degree level or equivalent related professional qualification
    • Evidence of the ability to understand complex subjects quickly
    • Excellent communication and presentation skills (written and verbal)
    • Demonstrate a clear knowledge and understanding of health and research
    • Numerate and demonstrates good critical analysis skills
    • Ability to think strategically and creatively to identify and develop opportunities
    • Good research skills
    • Good interpersonal, team work, collaborative and influencing skills
    • Committed to evaluation and reporting the impact of our work
    • Experience in charity, health, education or research sector
    • Ability to work independently to tight deadlines
    • Comfortable with adopting change and willing to be flexible and take on new challenges
    • Respects and values different perspectives and points of view
    • Good knowledge of Microsoft Outlook, Word, Excel and PowerPoint

     

    Desirable

    • Experience of managing a research function
    • Experience of using Research fish
    • Experience of using health services research and evaluation methods
    • Knowledge of osteoporosis or the ability to quickly acquire this
    • Good CRM skills
    • Relevant postgraduate or equivalent qualification
    • Experience working in a charity.

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  • Strategic Development Manager (Evidence & Intelligence)

    Salary: Up to £35,242

    Full Time

    The National Osteoporosis Society is the only UK-wide charity dedicated to ending the pain and suffering caused by the condition which makes bones weak and fragile, causing them to break easily. The charity is based in Camerton, near Bath and this new key role will be part of the busy, vibrant, innovating Strategic Development Team.

    Reporting to the Strategic Development Director, the Strategic Development Manager (Evidence & Intelligence) will focus on the use of evidence and intelligence to inform decision making across the charity ensuring appropriate strategies are then devised to support our strategic direction.

    The successful role holder will be one that will draw on expert knowledge of research methods and use of health data to then translate the evidence gathered into business planning. This is in addition to developing an organisational approach to publishing papers in peer reviewed and trade journals.

    The role holder will support the Strategic Development Director by using their expertise in developing strategies to lead areas of work relevant to the strategic direction, building relationships with external organisations to influence decision making.

    The role is a fast-moving one in an organisation where key deliverables are expected so an ability to be flexible, project manage and build key relationships is vital. A great opportunity for an experienced professional in this field of work to add value to this exciting new role and make a real difference across the charity.

    Applicants should send an up to date CV and covering letter; your covering letter should clearly demonstrate how you meet the person specification with examples.

    Applicants who fail to demonstrate in their covering letter how they meet the essential criteria within the person specification will not be shortlisted. You should also ensure you have read the job description in full.

    Job Description 

     

    Interviews and Applications

    Please apply using the Apply now button by 12.00Noon on Thursday 9th March 2017. Interviews will be held at Camerton on 14th March 2017

    The Role

    This role is designed to ensure that the work of the charity is based on evidence and intelligence that is of the highest quality and appropriate strategies are devised to support the strategic direction. It focuses on the use of evidence and intelligence to inform decision making, supporting teams across the organisation.

    Drawing on expert knowledge of research methods and use of health data, the post holder will translate evidence gathering into business planning working in collaboration with the Strategic Development Manager (Research & Planning); in turn adding to the evidence base by developing an organisational approach to publishing papers in peer reviewed and trade journals is a key component of this role.

    The role holder will report to and support the Strategic Development Director by using their expertise in developing strategies to lead areas of work relevant to the strategic direction, building relationships with external organisations to influence decision making.

    The areas of focus for the Strategic Development function change in response to organisational needs and the role will require flexibility in order to meet these changing needs.

    General Responsibilities

    1. Support the Strategic Development Director in business planning cycle, including supporting or leading where appropriate the development of business cases.
    2. Support the communications department in development of external messaging.
    3. To undertake other tasks requested appropriate to the grade of the post and purpose and to deputise for the Strategic Development Director or other colleagues as requested

    Key Responsibilities

    Strategy

    1. Support the development, implementation and evaluation of strategies that contribute to the Charity’s strategic direction.
    2. Support the development of business plans and service specifications.
    3. Build relationships with external stakeholders, influencing and negotiating to support the delivery of the NOS strategic direction specific to evidence, intelligence and impact.

    Evidence

    1. Systematically find and critically appraise quantitative and qualitative scientific literature on health and health care of relevance to osteoporosis.
    2. Synthesise the findings from literature reviews and make evidence based recommendations, presenting the findings verbally and in writing to a variety of audiences.
    3. Lead the development of a knowledge management system, ensuring evidence to support the charity’s goals is systematically identified and disseminated across the organisation.
    4. Working with the Service Delivery Team and the Communications Department, proactively identify opportunities for the charity to contribute to the evidence base through journal articles or conferences, writing or supporting preparations of articles where required.
    5. Provide advice on scientific methods to address a specific health question, drawing on knowledge of the relative strengths and weaknesses of different research methods.
    6. Proactively identify opportunities to work with external organisations to improve access and use of evidence, using influencing techniques to deliver change.

    Intelligence

    1. Support the Strategic Development Director in working with and influencing external partners to access and use routine health data to support progress towards our goals (e.g. HES, QOF, prescribing data such as Open Prescribing and Outcome Frameworks for the four countries).
    2. Contribute to maximising the use of the CRM to provide evidence, contributing technical advice into the analysis and interpretation of information.
    3. Use and interpret quantitative and qualitative data to evidence services, synthesising the information to inform action and developing methods to collect the information where not currently available.
    4. Communicate the findings from data analysis verbally and in writing, using appropriate methods and technology to maximise impact for a variety of audiences.
    5. Critically appraise service developments for costs and impacts on health, including use of health economic tools.

     

    Person specification

    Essential

    • Degree level or equivalent related professional qualification in health services research or public health.
    • Experience analysing, interpreting and developing recommendations following reviews of healthcare data from a range of sources and research findings.
    • Considerable experience in interpreting medical statistics, including those related to epidemiological studies, screening, observational studies and interventional trials.
    • Experience in systematically finding literature, critical appraisal and identifying recommendations relevant to policy and practice.
    • Experience of evaluation, including developing and using methods to collect bespoke quantitative and qualitative information to support service developments.
    • Experience in leading the development and implementation of complex health related strategies.
    • Ability to think creatively and be proactive in finding solutions and achieving positive change in response to evidence and intelligence.
    • Knowledge of different research methods and their strengths and weaknesses.
    • Excellent interpersonal skills, influencing and negotiating with an understanding of the major partners and stakeholders to help achieve change.
    • Effective written and oral presentation skills.
    • Experienced people and project manager with proven management skills including budgeting, performance management and business plan development.
    • Good working knowledge of healthcare policy and practice.
    • Highly agile and flexible with a willingness to adapt approach in line with the developing needs of the role.

     

    Desirable

    • Master’s or higher degree level or equivalent related professional qualification in health services research or public health.
    • Professional qualification related to planning, design and delivery of health services.
    • Experience in developing bespoke quantitative and qualitative data collection methods.
    • Experience of managing teams in areas related to strategy, evidence and intelligence.
    • Experience of working in a charity or the health sector.
    • Experience of managing a research programme.
    • Ability to use standard IT packages including word, excel, PowerPoint and outlook.
    • Publication in peer reviewed or other healthcare journals.

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