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  • Service Delivery Administrator

    Salary: £18,088 - £20,098 Pro - rata | Part Time: 22.5 Hours over 3 days per week

    Part Time

    An exciting opportunity has arisen to join our Service Delivery Team. The role involves the office management and administrative support for the Service Delivery Team.

    We are looking for a motivated and proactive individual with strong administrative experience. You will be a natural communicator with excellent relationship-building skills and a commitment to offering the highest standards of customer service. You will be highly organised, capable of working on a number of projects to deadlines whilst remaining positive and professional under pressure.

    If you are self-motivated and enjoy working as part of a team we would love to hear from you.

    Applicants should send an up to date CV and covering letter; your covering letter should clearly demonstrate how you meet the person specification with examples.

    Applicants who fail to demonstrate in their covering letter how they meet the essential criteria within the person specification will not be shortlisted. You should also ensure you have read the job description in full.

    Job Description

    Interviews and Applications

    Interviews will be held in our Camerton office on 15th March 2017

    Please apply using the Apply now button by 12:00 28th February 2017

    The Role

    Reporting directly to the Service Delivery Director this role involves the office management and administrative support for the Service Delivery Team.

    Key responsibilities/duties:

    • Provide general administrative support to the Service Delivery Team, including scheduling meetings, minute-taking and correspondence.
    • Provide financial support, including budget tracking, raising purchase orders, processing invoices and coordinating expense claims for team members and external volunteers.
    • Book/coordinate accommodation and transport for team meetings, monthly.
    • Arrange/book venue, process expenses for meetings external to Charity (e.g. FLS IG, BDTAP etc.) – as required.
    • Act as first point of contact for arranging additional stationary/leaflets/cards/ resources for team.
    • Act as first point of contact for basic word processing IT queries & support to team.
    • PA support to Service Delivery Director;
      • Write up and organise notes from 1:1 meetings and appraisals.
      • Organise and maintain calendar and make appointments.
      • Edit documents, prepare slides and assist with formatting documents.
      • Monitor and develop spreadsheets, as required.
      • Meet regularly with Service Delivery Director to review activity.
      • Operate efficient office systems including organising and storing paperwork, documents and computer-based information.
      • Provide administrative support, where required, to the Service Delivery Team, including recording leave, co-ordinating signing, distributing post etc.
      • Deal with incoming post and emails where appropriate.
      • Deal with telephone calls, take messages and deliver responses where appropriate.
      • Welcoming and looking after visitors – organising refreshments as appropriate.
      • To undertake any other duties which may reasonably be allocated from time to time.

    Key Relationships 


    • Service Delivery Director
    • Operations Project Manager
    • Head of Professional Development
    • Service Improvement Manager
    • Service Development Project Managers
    • Clinical Director


    • Event attendees
    • Relevant Committee/Panel Members
    • Health professionals and clinical advisors to the charity
    • Speakers
    • Sponsors and exhibitors
    • Venues and suppliers

    Person Specification


    • Strong administrative experience
    • Knowledge of financial administration (processing invoices, purchase orders etc.)
    • Motivated self-starter with initiative and enthusiasm
    • Flexible and willing team-worker
    • Use of initiative and ability to make decisions, as well as to develop new and effective systems and procedures
    • Impeccable communication skills and interpersonal skills, ability to negotiate preferential deals with suppliers
    • Excellent organisational skills and a methodical approach
    • Very good IT skills - MS Word and Excel, experience of working with databases
    • Evidence of attention to accuracy and detail
    • Ability to prioritise, work to deadlines and remain calm under pressure
    • Experience of making travel arrangements and diary management


    • NHS background/experience





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