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Virtual and telephone consultation toolkit
Our virtual and telephone consultation toolkit is aimed at services and healthcare professionals providing telephone or video consultations and includes tools to support:
- Preparation for telephone or video consultation
- Good practices during the consultation
- A template to support virtual fracture risk assessments (FRAX)
- Handouts for your patients to support their preparation for a telephone or video consultation
Virtual appointments HCP best practices checklist
The checklist assumes that the decision to offer virtual consultations for FLS or osteoporosis outpatient clinics has already been scoped and approved locally in line with clinical governance.
The checklist will help to plan for and to conduct an effective virtual appointment with a patient and is laid out in chronological order to follow though.
Virtual fracture risk assessment (FRAX/NOGG)
This template provides a script and record for virtual fracture risk assessments with FRAX/NOGG and may be adapted to suit individual departmental clinical needs.
It provides prompts for:
- introduction
- identification
- consent
- patient expectations
- consultation
- teach back
- wrap up and sign off
Information for patients on virtual consultations
These download-and-print pdfs are aimed at patients who are going to attend a virtual consultation. They may be sent along with the appointment letter or email.
They lay out:
- what to expect
- how to prepare
- how to get the best from a virtual appointment
rosacademy@theros.org.uk
